Methods of payment

Payments are processed via PayPal and credit / debit cards and must be made at the time of placing the order. All pricing is provided in pounds sterling and should you be paying with an international card, it will be debited using the exchange rate on the day.

Returns

All Jocelyn Banks Designer products are of the highest quality, individually handmade to order. All garments are fitted with a Snap Lock Security String. These cannot be removed without cutting the string or breaking the plastic seal, and must be intact if returning your item.

You have 14 working days to return the item in its original condition and original packaging. Shipping costs and safe return are your responsibility. We recommend returning the item by tracked delivery as we cannot be held responsible for any item lost in transit unless you can show the parcel has been signed for by the Jocelyn Banks office.

Please note that a refund will only be given once the item has been received by Jocelyn Banks Designer. Items that are returned with signs of being worn or returned outside the 14 working day window will not be accepted. Jocelyn Banks Designer reserves the right to refuse any return that does not fit this specified criteria.

Refunds will be processed within 14 working days of receiving the item and funds will show in your account within 3-5 days depending on your bank’s policy.

Exchange

Should you wish to exchange an item you must inform us within 48 hours of receipt, and return the goods within 7 days of receipt, you are responsible for the shipping costs and safe return of the original goods to us in their original new unworn/unused condition. We recommend getting a tracking number when items are sent back as we cannot be responsible for any item lost in transit. Exchanged goods can only be dispatched after the original returned goods have been received and checked.

Cancellation

Please notify us within 24hrs of placing your order if you want to cancel the item and we will refund your purchase. Orders are NOT able to be cancelled once payment has been processed.

Contract

We reserve the right to amend the Terms & Conditions at any time which will in turn be amended on the website. Please check the Terms each time you use the website as it is your responsibility to ensure you are in Compliance, however this does not affect your statutory rights.